We collect personal information from you, including information about your:
- Contact Information
- Computer or Network
- Interactions with us
- Billing or Purchase Information
- Third party information such as credit reporting agencies, law enforcement
- Survey results and feedback
We may also collect information that is not personal information. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect your personal information in order to engage our products and services with you, distribute newsletters and company information, understand your requirements, sign legally binding contracts, answer enquiries and to provide advice, for administrative and marketing purposes, maintain current contact information, process complaints, engage in contracts through third parties and to comply with any laws.
Besides our staff, we share this information with selected third party apps in order to manage your properties digitally and allow you access through an owners portal and to digitally distribute news letters and promotional information. We may also share your information with suppliers who we engage for commercial services including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants. As part of our services we are also required to engage professional trade staff. Only when required for the purpose of work to be carried out your information may be provided to these suppliers to engage the trade work and to access your property at a given time.
Providing some information is optional. If you choose not to enter any of the required information to sign an agreement, we’ll be unable to provide our services to you.
All information entered for the purpose of marketing is offered by the supplier and is in no way necessary to conduct business. If you choose not to enter any information relating to marketing we’ll still be able to provide our services.
We keep your information safe by using third party apps to store the information in encrypted format and only allowing senior staff to access the information.
We keep your information for the minimum amount of time required at which point we securely destroy it by erasing all digital files.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected].
We may log IP addresses to analyse trends, administer the website and track users movements.
If you believe the policy and/or your privacy has been breached, then contact us at [email protected] so that we can investigate your case.